Statement on Registering Complaints
As a University guided by equity and fairness, Holy Names University takes seriously complaints and concerns regarding the institution. While we commit ourselves to the principle of subsidiarity, which involves direct dialogue with those closest in action to an issue, we also recognize in some cases that a more formal process is necessary.
To register a complaint about Holy Names University, please present it directly to the University’s Ombudsman, Sr. Carol Sellman, Vice President for Mission Effectiveness. She may be reached at: firstname.lastname@example.org. You may also present your complaint directly to Mr. Michael Miller, Vice President for Student Affairs and Enrollment Management. He may be reached at email@example.com.
These contacts will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process.
If you believe that your complaint warrants further attention after exhausting all the steps outlined in the writing given to you by the Vice President for Mission Effectiveness or Vice President for Student Affairs and Enrollment Management, you may contact:
The Western Association of Schools and Colleges (WASC) at http://www.wascsenior.org/comments if your complaint is about the institution’s compliance with academic program quality and accrediting standards. WASC is the academic accrediting body for Holy Names University.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WASC or the investigative team representing Holy Names University, you may submit a complaint to the Attorney General of the State of California by filing a complaint form with the Public Inquiry Unit of the California State Department of Justice at:
Public Inquiry Unit: 916-322-3360; Toll-free (in CA): 800-952-5225; Fax: 916-323-5341; or on line forms: http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
The Attorney General's Office will review the process through which the campus attempted to resolve your complaint. If the process complies with the written outline, the Attorney General's Office will, for the purposes of state oversight, consider the matter closed. If the Attorney General determines that the process through which the campus attempted to resolve your complaint did not comply with its published process, the Attorney General may request reconsideration by [name of campus]. The Attorney General's Office also has oversight of [name of campus] as authorized through the “Supervision of Trustees and Fundraisers for Charitable Purposes Act” [Cal. Gov’t Code § 12598], which provides public means to submit complaints regarding non-profit colleges and universities that abuse their status under the Internal Revenue Code of 1986 (23 U.S.C. §501(c)(3). The California Attorney General is given broad powers to undertake law enforcement investigations and legal actions to protect the public interest under Cal. Gov’t Code § 12598.
Most complaints made to media outlets or public figures, including members of the California legislature, Congress, the Governor, or individual Trustees of Holy Names University are referred to the University President’s Office.
Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.
Holy Names University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).
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